Sales policy
About the seller
BIOT Microbiotherapy
Paseo Miramon 170, Edif. Tandem
20014 San Sebastian
Guipuzcoa
Tax ID: B10683662
This website is the property of BIOT Microbioterápia (address: Paseo Miramon 170, Edif. Tandem – 20014 San Sebastián, Guipúzcoa, Spain), registered with the Territorial Representation of Labor and Social Security of Gipuzkoa, Tax ID: B10683662.
The commercial relationship between BIOT Microbiotherapy and the client will be governed by these general conditions, in their original version and at the time of the order.
BIOT Microbiotherapy customer service email: info@microgood.eu
From now on it will be called MICROGOOD.EU.
Who can buy
Purchasing through this website is reserved for any user, provided they are a natural person of legal age.
MICROGOOD.EU reserves the right not to respond to requests made by users that do not coincide with the evaluation of the final consumer.
Products on sale
Probiotic products are sold on the MICROGOOD.EU website.
Each product has a detailed description of its main features. MICROGOOD.EU pays great attention to the reproduction of its products, but the images and colors of the products offered for sale may not accurately reflect reality, due to the specific characteristics of the Internet browser or the screen used by the user.
Price of products for sale
The prices of the products for sale are specified in euros and include the corresponding VAT. These prices will be subject to the addition of the corresponding shipping charges, if applicable. These costs will be communicated to the User before formalizing the order, and the User must expressly accept them when confirming the purchase.
Shipping costs will depend on the number of products purchased and the purpose. These prices are found in the SHIPPING COSTS section.
MICROGOOD.EU may update the prices at any time, however, the prices corresponding to each order will be available at the time the user confirms the purchase of the products they are buying.
Formalization of the product order by the user
To formalize the purchase of products, the user must follow the steps established in the purchase process; provide the requested data; express acceptance of these conditions of sale confirming the order at the time of formalization and making the full payment at the same time of confirmation.
These data will be treated in accordance with the Privacy Policy posted on this website.
The purchase contract is understood to be formalized at the moment in which MICROGOOD.EU receives the effective payment of the total price paid.
MICROGOOD.EU will not be able to process incorrect, incomplete orders, when payment agreement has not been received within 48 hours of placing the order, if one or more products are not available. The user will be informed by email or by phone that their request has not been processed and the reasons why.
Once the order has been formalized and paid in full, the user will receive the order confirmation by email within a maximum period of 24 hours, specifying the order number, the products purchased and their prices, the shipping costs and the method of payment. chosen payment, the shipping address and the rest of the data of the transaction contract.
The user may cancel his order before the merchandise leaves the MICROGOOD.EU warehouse.
Payment Methods
MICROGOOD.EU accepts the following payment methods*:
VISA or MASTERCARD cards
* Other forms of payment, contact the seller directly, via phone or email.
Delivery of ordered products
Shipping to the customer’s address
The delivery time in Spain is from 1 to 3 working days from the order, except in promotional and festive periods (Bridges, Holidays, Easter and Christmas) this period can be extended up to a maximum of 10 working days depending on the volume of the order. and transportation.
MICROGOOD.EU will send the products to the address indicated by the user in the order form and, however, it must be in the territory indicated in clause 2 of these conditions of sale.
The delivery will be understood as made from the moment the transport company makes the product available to the user.
If the package cannot be delivered for reasons attributable to the user, within 10 business days following the delivery of the package, MICROGOOD.EU will reimburse the user with the shipping costs and return to origin. of the merchandise, as well as the possible related management expenses.
Right of revocation
The user may withdraw from the sales contract without any penalty and without stating reasons within 7 calendar days from the date of receipt of the purchased products, communicating the decision to exercise the right of withdrawal to MICROGOOD.EU by sending a letter / email to our BIOT Microbiotherapy address (Paseo Miramon 170, Edif. Tandem – 20014 San Sebastián, Guipúzcoa, Spain) / info@microggod.eu
The costs of the return are borne by the user, except in the case of defective or incorrect or erroneous products, as MICROGOOD.EU will bear them.
To accept the product with respect to which the right of withdrawal is exercised, it must be duly protected, in its original packaging, in perfect condition for subsequent sale and to keep its labels, and a copy of the delivery note must be included in the package, where returned products are marked.
The refund of the price of any payment received from the user for the returned product, including shipping costs, without undue delay, will be made through the same means of payment used to pay for the product and within a maximum period of 14 calendar days from MICROGOOD .EU, prior communication to the user of their decision to withdraw.
MICROGOOD.EU may postpone the return until receipt of the products or the user presents proof of the return of the goods, depending on the fulfillment of the first condition, provided that MICROGOOD.EU has not offered to collect the products.
If the return cannot be accepted because it does not meet the conditions set out above, the user will not be entitled to a refund of the amounts corresponding to the returned products, but will return the non-matching products, assuming the costs. Transportation
All returns must be sent to:
Paseo Miramon 170, Edif. Tandem – 20014 San Sebastián, Guipúzcoa, Spain
Product guarantee
MICROGOOD.EU guarantees the products purchased on its website for a period of 18 months.
The warranty does not cover defects caused by carelessness, knocks, improper use or handling.
To make use of the guarantee, the customer must contact directly the MICROGOOD.EU Customer Service, which is: +34 666 388 816 or info@microgood.eu
Applicable law and conflict resolution
The General Conditions of Sale defined here are subject to Spanish legislation, with the courts of the consumer’s place of residence being competent in the event of a dispute arising from the interpretation, execution or validation of these general conditions of sale.
